We are seeking an energetic, independent, and self-starting Venue Manager to take complete ownership of venue management, event logistics, client relations, and revenue strategy. This role requires a unique balance of warm, high-touch hospitality for couples planning their wedding day and a polished, professional demeanor for executive corporate events and non-profit galas. As Venue Manager, you will lead the client journey from initial inquiry and tour through event execution and follow-up, ensuring every event meets our standard of 5-star service while driving business profitability.

Key Performance Results
As the venue leader, you will focus daily on three core results:

1. Client Acquisition & Retention: Drive new and repeat bookings across weddings, corporate events, and private celebrations by leading engaging venue tours and executing proactive sales strategies.

2. Revenue Growth & Cost Management: Expand overall revenue through strategic upsells—including beverage packages, decor rentals, and Day-of Coordination (DOC)—while maintaining strict inventory controls and cost efficiency.

3. 5-Star Operational Excellence: Oversee seamless event execution, vendor alignment, and facility upkeep to ensure exceptional guest experiences and outstanding reviews.

Primary Responsibilities:

Client Experience & Event Logistics

• Lead client communications from inquiry to event day, conducting touchpoint check-ins at 6 months, 3 months, and 30 days prior to events.

• Conduct detailed planning meetings to build customized event floor plans and finalize event timelines.

• Serve as the primary day-of contact for clients, vendor teams, and guests, maintaining a calm, proactive, and problem-solving presence.

Business Development & Sales

• Manage incoming inquiries across web channels and industry portals (e.g., The Knot, WeddingPro), driving prospective clients to book private venue tours.

• Host engaging venue tours, present pricing packages, and follow up systematically to convert leads into bookings.

• Identify and execute upsell opportunities, such as custom signature drink packages, decor add-ons, and upgraded Day-of Coordination packages.

Operations, Facility & Inventory Management

• Take full venue ownership, performing regular supply counts across liquor, cleaning products, decor items, and facility repair needs.

• Coordinate facility maintenance, building updates, and vendor communications with property managers to keep the space in pristine condition.

• Review margins on beverage and rental packages to maximize return on investment while controlling operational expense.

Team Leadership & Administrative Management

• Schedule, train, and manage event staff, including bartenders, venue managers, and ceremony flip teams.

• Oversee administrative workflow: process contracts, record deposit payments, maintain client folders, and manage tip logs and payroll prep.

• Direct venue decor open houses, design planning, and creative content strategy across social platforms.

Candidate Qualifications & Characteristics

• Self-Starter & Independent Operator: Highly organized, proactive, and capable of managing complex timelines and operational workflows without micro-management.

• Client-Obsessed & Passionate: Genuine enthusiasm for guiding couples through one of the most important days of their lives, providing empathetic and high-touch support.

• Corporate Polish: Exceptional communication skills and an executive presence tailored for corporate decision-makers and planners.

• Ownership Mindset: Strong financial acumen with a focus on growing venue revenue, maximizing package profitability, and limiting unnecessary costs.

• Flexibility: Willingness to work weekend and evening event schedules as required by venue operations.

Compensation & Benefits

• Base Salary: Competitive base salary commensurate with experience.

• Performance Incentives: Tiered bonus/incentive structure directly linked to venue revenue growth, sales upsells, and bottom-line profitability.