Effective Date: April 8, 2026

Eastbank Venue & Lounge ("Eastbank," "we," "us," or "our") is committed to protecting the privacy of our guests, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us — whether through our website, by phone, in person, or via SMS/text message.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or provide us with your personal information.

1. Information We Collect

We may collect the following categories of information:

Personal Identification Information

• Full name

• Email address

• Phone number (including mobile number)

• Mailing address

Event & Booking Information

• Event date, type, and size

• Service preferences and special requests

• Correspondence related to your inquiry or booking

Website Usage Data

• IP address and browser type

• Pages visited and time spent on our site

• Referring website or search engine

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule venue tours

• Process event bookings and contracts

• Send event-related updates, reminders, and day-of communications

• Share promotional offers, seasonal availability, and venue news (with your consent)

• Improve our website and customer experience

• Comply with applicable laws and regulations

3. SMS / Text Message Communications

We take your privacy seriously when it comes to text messaging. Please read this section carefully before opting in to SMS communications from Eastbank Venue & Lounge.

Purpose of SMS Communications

If you opt in to receive text messages from us, we may send you:

• Booking confirmations and event reminders

• Promotional offers and seasonal specials

• Venue availability updates and tour scheduling alerts

• Important event-day updates and logistical communications

Message Frequency

Message frequency will vary based on your relationship with us. Promotional messages are typically sent no more than 2–4 times per month. Event-related messages will be sent as needed in connection with your booked event.

Your Mobile Number Will Never Be Sold or Shared

We will never sell, rent, trade, or share your mobile phone number with third parties for their own marketing purposes. Your number is collected solely to communicate with you directly about your event or other Eastbank offerings you have expressed interest in.

Message & Data Rates Disclosure

Message and data rates may apply. Please check with your mobile carrier for details about your plan's rates for sending and receiving text messages.

How to Opt Out of SMS Messages

You may opt out of receiving text messages from us at any time using any of the following methods:

• Reply STOP to any text message you receive from us.

• Contact us directly at 319.365.0759.

• Email us at info@eastbankvenue.com and request removal from our SMS list.

Once you opt out, you will no longer receive promotional text messages. You may still receive transactional messages directly related to a confirmed booking unless you request to stop those as well.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service Providers: Trusted vendors who assist us with scheduling software, payment processing, or marketing platforms, and who are contractually bound to keep your information confidential.

• Legal Compliance: When required by law, court order, or government authority.

• Business Transfers: In the event of a sale or merger of our business, your information may be transferred as part of that transaction.

5. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our content. You may adjust your browser settings to refuse cookies, though some portions of our website may not function properly without them.

We may also use Google Analytics or similar platforms to collect aggregate, anonymized data about website usage. This data does not identify you personally.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of data transmission or storage is completely secure. We encourage you to contact us through secure channels and to be mindful of the information you share.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to complete your event, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

9. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your data

• Opt out of marketing communications at any time

• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us using the information below.

10. Third-Party Links

Our website may contain links to third-party websites such as social media platforms or wedding planning directories. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, or to exercise your data rights, please contact us:

Eastbank Venue & Lounge

97 3rd Ave SE, Cedar Rapids, Iowa 52401

Phone: 319.365.0759

Website: eastbankvenue.com

Email: info@eastbankvenue.com